Return, Refund & Exchange
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or return. To be eligible for a return, refund or exchange, your item must be unused and in the same condition that you received it (no crease or scuff marks on the leather or on the rubber sole and must not have been worn outside) please try your shoes on carpet so it does not get scratched or dirtied. The item must also be in the original packaging with all tags and stickers still attached and please include your receipt as proof of payment. See exceptions*
*Items discounted by 40% or more can not be refunded, however we will be happy to offer a store credit or exchange.
*Item marked Final Sale are non refundable, non exchangeable and non returnable
Sale and Discount Item Return Policy
As a direct to consumer online store we do our best to offer our shoes at affordable price, one way we do this is by not marking up the price of the shoes with additional shipping cost, therefore return and exchange postage on sale and discounted items are the responsibility of the buyer. Lost return packages is the responsibility of the customer so please make sure you request signature conformation and tracking number so we can locate lost packages.
Full Price Item Return Procedure
To complete your return, please email us at firstname.lastname@example.org we will email you a free return shipping label.
Discounted Item Return Procedure
Discounted item return postage is the responsibility of the buyer. Please email us at email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund (excluding the original shipping costs) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. See exceptions*
* Items discounted by 40% or more can not be refunded, however we will be happy to offer a store credit or exchange.
* Item marked Final Sale are non refundable and non exchangeable and non returnable
Return shipping charges and any fees, duties, or taxes associated with the return are the responsibility of the purchaser. Hydrogen-1 will not cover return shipping or import fees, duties, or taxes for international orders.